In light of recent cyber attacks on private businesses and government agencies, and on the START Saving Account Program in March 2019,
LOSFA has implemented some security measures to protect your information. The good news is that no losses have been incurred by any
START Saving Program Account owners to date, and those who were affected have been directly notified by LOSFA staff. These security
updates include the following:
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If you attempt to logon 4 times unsuccessfully, your IP address will be blocked from further access to the START Saving website.
In addition, your profile will be suspended, and you will be required to contact LOSFA to reactivate your account.
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If you attempt to retrieve your user name, reset your password, or provide incorrect responses to challenge questions 3 times
unsuccessfully, your IP address will be blocked and you will be denied access to the START Saving website. In addition, your profile
will be suspended, and you will be required to contact LOSFA to reactivate your account.
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On the deposit page, account information will no longer be displayed.
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An email will be sent notifying you of any changes to your account.
What you can do to protect yourself:
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Use a strong password. Passwords should be at least 10 characters and include capital letters, lower case letters, symbols, and numbers.
Do not use any words within your password.
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Login to your account at least once a month to verify all of your information. Contact LOSFA immediately if you identify a change that you did not make.
Additional security measures will be implemented in the coming weeks, and this statement will be updated accordingly.